Kernavia Platform
Sell cash-on-delivery without losing orders along the way
Confirm every order by WhatsApp and AI calls, coordinate shipping, collect payments and see real profit. We built it and use it every day in our own stores in Peru.
Order
#4512 · Batana Shampoo x2
WhatsApp sent
Read
Confirmation template · 10:02
AI call
Confirmed
“Shall we confirm delivery for tomorrow?” — “Yes, perfect”
Shipment scheduled
On the way
Lima courier · arrives Thursday
Cash on delivery
Collected
S/ 129.00 · Yape
+0
orders managed
+0
calls made by AI
+0
WhatsApp messages
0
own stores in operation
Two ways to sell
Cash on delivery in Lima and agency shipping across Peru
The platform handles both models Peruvian e-commerce runs on, each with its own confirmation, shipping and collection flow.
Cash on delivery
The customer pays on arrival. Ideal for Lima and Callao.
- 1WhatsApp and AI-call confirmation
- 2Address validation on the map
- 3Courier export and delivery windows
- 4Delivery tracking and settlement
- 5Recovery of failed deliveries
Agency shipping
Shalom and Olva to other regions, with deposit and balance.
Agency waybill
- Registered
- In transit
- At destination
Pick-up code · ••••
released when the balance is paid
- 1Confirmation and deposit collection
- 2Choosing the nearest agency
- 3Waybill registration with Shalom or Olva
- 4Tracking to destination with customer updates
- 5Balance collection and pick-up code release
AI calling agents
A voice agent for every moment of the order
They speak natural Spanish, understand the customer and save the outcome on the order. With retries, voicemail detection and configurable schedules.
Cash-on-delivery confirmation
Confirms the order, address and delivery day. Can offer the quantity deal for the same product.
Agency deposit
Explains agency shipping, confirms the pick-up office and requests the deposit to the store’s accounts.
Pick-up notice
Lets the customer know the package arrived at the agency and agrees on a pick-up day.
Balance collection
Reminds the pending balance and records the promised payment date.
Recovery
Offers a new delivery to customers who couldn’t receive their order.
Real-time orders board
Shopify orders flow in automatically, with addresses normalized to Peru’s official geographic codes. The team works on the same board and sees changes instantly.
- Shopify integration with per-store parsing
- Address validation on the map and GPS location
- National ID and tax ID lookup
- Live team view: who is handling which order
- Products with quantity offers
Address validated · Santiago de Surco
Exact location confirmed
Official WhatsApp Business
Visual flows with buttons, Meta-approved templates and the customer chat inside the order, so agents never switch screens.
- Confirmation, deposit, pick-up and collection flows
- Templates filled with order data
- Chat inbox linked to each order
- Sequences and broadcasts
- Bot pauses when a person replies
Hi María, your order #4512 is ready. Shall we confirm it?
Confirm order
Done! It arrives Thursday between 9 am and 6 pm.
Deposit and balance collection
WhatsApp and call reminders until payment arrives. Every receipt is checked against the store’s authorized accounts before the pick-up code is released.
- Automatic receipt reading (Yape, Plin, bank transfer)
- Amount, destination account and operation number validated
- Payment accounts per store
- Payment promises with follow-up
Receipt received
- Amount
- S/ 59.00
- Destination account
- Yape · 956 •••
- Operation no.
- 04821937
Payment verified
Balance S/ 59.00 covered
Management and profitability
The real profit of each day, product and store, with Meta ad spend synced and every operating cost included.
- P&L with delivered sales, product cost, shipping and returns
- Daily Meta Ads, WhatsApp and calling costs
- Confirmation, executive and performance dashboards
- Team commissions and attendance
- Telegram alerts and an API for integrations
How it works
Four steps, nothing falls through the cracks
- 1
The order arrives
From your Shopify store, instantly.
- 2
It gets confirmed
By WhatsApp and, if there’s no reply, with an AI call.
- 3
It ships and is tracked
Courier in Lima or agency to other regions, with tracking.
- 4
It’s collected and measured
Deposit, balance and the real profit of every sale.
Connects with
- Shopify
- WhatsApp Business API
- Meta Ads
- Shalom
- Olva Courier
- Yape · Plin
- Telegram
- API REST
Real data from the platform, as of November 2026.
Ready to grow for real? Let’s talk.
Tell us about your brand or store and we’ll reply within 24 hours.